All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us (firstname.lastname@example.org) within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(30 days not including 2 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of sensiastore.com (i.e. Canvas Print with Color “No Framed” mean canvas will comes rolled up ..)
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How to return or exchange an item
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Return Request Form. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- The RMA number must be clearly written on the shipping carton to prevent refusal.
- Please do not use Federal Express to return your order. We do not accept any returns from Federal Express.
- Ship via insured ground service (USPS or UPS) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- If an order is shipping via ground shipping, the initial shipment fee incurred by Waliidecor Store to ship the merchandise will be deducted from the refunded amount.